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Therapy T & C’s

Terms & Conditions for therapy services


Hypnotherapy, Psychotherapy, Counselling, Havening Techniques® and BWRT® are treatments that rely on the commitment and motivation from both the therapist and the client to get the best results. Part of the treatment occurs in the consulting room and part of the treatment is cognitive reflection or homework. As the client, when you agree to undertake a course of treatment you also agree to engage with the process, complete any homework that you are given.  It is with commitment and partnership working that you will see the best results.  You also need to keep me inform of any medications, new conditions or changes to your treatment.

Therapy Sessions & Fees

First session is usually for 2 hours and each following session lasts 1 hour unless we agree that the treatment plan requires more time.  My fees are £80 initial session 2 hours, £60 1 hour, £75 1.5 hours, £110 2 hours, £150 for 3 hours, and concession rates are available. This is agreed in advance dependent upon the treatment plan. Fees are payable at each session. You may pay in advance if you wish via bank transfer, which is helpful if there be a fixed number of therapy sessions.  Invoices may be requested.  Terms and fees may be subject to change from time to time, but any change in fees will be always agreed between us in advance of the session.


You commit to attend the appointments that we make. There are two good reasons for this:  1. Your attendance at the appointment is part of your commitment to the on-going treatment. 2. If you do not cancel in a reasonable time then you have stopped someone else having that appointment.

Cancellation Policy

My cancellation policy requires at least 24 hours notice of cancellation via telephone, text or email. If an appointment is cancelled with less notice then the full session fee will apply.

Early Termination of Therapy

No notice is required for the cessation of therapy. In the event that you discontinue at or during a session, the next session will not become chargeable. If you quit after a session, and have paid for the next session, that fee is non-refundable (see ‘cancellation of session’ above).

I reserve the right to end therapy at no notice, in the event of abusive behaviour of any kind by you, or on your behalf.

In some cases I may offer to ‘refer on’ to another therapist, where I believe that progress may be more effectively achieved, for whatever reason, or if you request that therapy continue, but feel that my methods or any aspect of my approach is irreconcilably affecting your progress.

NB: There may be times within your therapy when you feel distressed, or that therapy is not helping you, particularly in the early stages. It is wise to come along and discuss these difficulties and not to suddenly end the therapy. This will give you the opportunity to understand and to perhaps resolve your distress.

Arriving Late

If you are running late, please let me know as soon as possible. I will do my best to make a full session available, but this often depends on appointments subsequent to your booking and so cannot be guaranteed. If your session needs to be curtailed due to your late arrival, then the session fee will remain payable in full.

Standards of Behaviour

I undertake to treat you with respect and not to abuse the trust you put in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging either to me or any other person.  You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.

Satisfaction Guarantee & Complaints Procedure

Growing and maintaining my reputation as an excellent hypnotherapist & counsellor is extremely important to me.  Although I make it very clear from the first session that I cannot guarantee results, I would like all my clients to be completely satisfied.  However, if you are not entirely satisfied then please contact me directly. I will take your issue seriously and try to make the process of making a complaint as understandable and straightforward as possible.  I am a member of a number of accredited bodies, some of them are British BrainWorking Research Society (BBRS) & APHP. I adhere to their code of ethics and complaints procedures.


In order to ensure continued best practice, I receive regular clinical supervision of my work with clients. During supervision it may be necessary to review your treatment but any reference that could allow you to be identified is removed. Everything you say will be treated in the strictest confidence with the following exceptions are based upon British Law:  If I am subpoenaed by a court. Self-Harm: I may need to contact your GP if it appears that you are suicidal or intend to carry out serious self-harm.  Abuse or Injury to a Minor: I am legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information to me.

Exchange of Client Information:  There may be times where, as part of the assessment and therapy process, it may be helpful for your therapist to liaise with other people or agencies that are relevant to your therapy goals (e.g. your GP, specialist, etc.). This would only be done with your written consent.

Sarah Brambleby Solutions Limited reserves the right to break confidentiality and use your contact details, in the event of non-payment by the client. This is to allow the recovery of fees via a 3rd party agency or a court of law. The nature of your treatment will not be disclosed in this instance.

Consent for Data Protection

In order to comply with the Data Protection Act 1998 and subsequent GDPR General Data Protection Register, I seek your express consent to the use of Personal Data relating to you and in the duty of care and treatment I have as a therapist. This includes the information contained within the confidentiality information above and the duty under British Law where I am required to breach your privacy. Sarah Brambleby will take every precaution possible in security of the electronic devices and protecting your personal data.

I am aware that Sarah Brambleby will create and maintain electronic and paper records on me during my course of treatment.  The records will be held for at least 7 years from the date of the last treatment. Only non-identifiable information may be share with supervisors, peers and in training sessions.


Signature:                                                                                          Date:


Last updated March 2018